We accept PayPal, Visa, MasterCard, American Express and Discover as long as we can get address verification for the account. Sorry, no money orders, no personal checks, no escrow accounts and no wire (bank) transfers or COD.
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| Do I have to pay sales tax? |
- Yes, New York State requires tax to be paid if we ship within New York State.
- Yes, New York State requires tax to be paid if you pick-up your purchase at our store.
- No, if we are shipping your purchase anywhere outside of New York State.
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| Can I have a custom package made? |
Yes. Our sales representatives have an extensive knowledge of our product line and would be happy to put together a package that meets your needs.
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| Can I pick up from the Cameta Camera retail store and not pay for shipping? |
Yes, our retail store is located at 253 Broadway (Route 110), Amityville, NY 11701 However; the purchase can not be made though our website. Please call 1-800-991-3350 to place an order and confirm that all items are available in the store for you before you come in. Also, be aware that you will have to pay the local sales tax on your purchase.
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| How long does it take to process my order? |
Our processing department works Monday-Friday (except holidays). Orders are processed within two business days of receiving payment, so long as your credit card and shipping information can be verified without delay by your credit card issuer.
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| How long will it take for delivery? |
- UPS Ground: packages can take anywhere from 1-5 business days to be delivered. However, please note Ground shipments are not guaranteed by any specific date.
- UPS 3 Day Select: 3 Day delivery anywhere in the 48 contiguous United States from the date of shipment (i.e. Order shipped on Monday is expected to be delivered by end of day on Thursday).
- UPS 2nd Day Air: Delivery by end of the second business day (i.e. Order shipped on Monday is expected to be delivered by end of day on Wednesday).
- UPS Next Day Air Saver: Delivery by the end of the next business day (i.e. Order shipped on Monday is expected to be delivered by end of day on Tuesday).
- UPS Next Day Air: Delivery by 1PM on next business day.
- US Postal Service First Class Mail: Delivery time is approximately 7-14 days from date of shipment.
- US Postal Service Priority Mail: Delivery time is approximately 1-4 business days from date of shipment.
- US Postal Service Express Mail: Delivery time is 1-2 business days from date of shipment.
- US Postal Service Express Mail International: 3-5 Business Days to reach customs from date of shipment. We cannot calculate your local time at customs.
Cameta Camera cannot guarantee the date or time of any shipment regardless of the delivery method you decide upon.
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| Is shipping insurance optional? |
No. All packages are fully insured.
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| Can packages sent internationally be marked as a "gift" or indicate a lower insurance value? |
No, all international packages are treated the same on the insurance form. Packages cannot be marked as being a "gift", nor can we falsify the value.
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| Do I have to pay custom duties or fees? |
Yes. On orders shipped outside of the USA there may be local custom duties and/or fees. Each country has different procedures and regulations for incoming packages. Please check with the proper local authorities regarding custom duties and/or fees before you make a bid or purchase. We are not responsible for local fees. If you fail to pay local duties or taxes and your package is returned to us your shipping fee can not be refunded.
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| How do rebates work? |
Cameta Camera provides all rebate forms for those products which are eligible. Each manufacturer has there own rules and regulations regarding each rebate program, so please read the instructions carefully. Our price already reflects any point of sale instant rebates, if applicable.
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| Are rebates good internationally? |
Cameta Camera purchases products only from their respective authorized USA distributor, and is a registered authorized dealer of those products, so you are entitled to all current rebates offered by the USA distributor. However, distributors usually will only send a rebate to an address within the USA. It is the policy of the manufacturer, and not that of Cameta Camera, to offer the rebate on those orders shipped within the USA only! International buyers are not eligible for rebates.
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| Does the charger and/or AC power supply operate internationally? |
Electrical components included as original equipment by the Camera Manufacturer within the same box as the camera body (usually just a charger), will typically operate in the USA only, unless the unit offers an interchangeable voltage option. An optional plug adapter to convert it to any voltage system utilized outside of the USA may be required.
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| What video system format (NTSC or PAL) will a camera work with? |
Digital Still Cameras usually have a user selectable menu setting for both NTSC and PAL formats. However, if PAL compatibility is very important to you, please check with the authorized USA distributor of the product for verification.
All Camcorders (analog, digital, MiniDV, DVD, etc.) sold by Cameta Camera are NTSC unless otherwise specified. Please contact us Toll Free at 1-800-991-3350 or Overseas/Local at 631-389-2138 for information on purchasing a PAL system camcorder.
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