Cameta

(800) 991-3350  ●  (631) 389-2138

FAQ

General Questions
Product Questions
Payment Questions
Sales Tax Questions
Shipping - Domestic Questions
Shipping - International Questions

General Questions
What are your current hours of operation?

Click here for our Hours of Operation
Can I pick up from the Cameta Camera retail store and not pay for shipping?

Yes, our retail store is located at 253 Broadway (Route 110), Amityville, NY 11701. However the purchase cannot be made through our website. Please call 1-800-991-3350 to place an order and confirm that all items are available in the store for you before you come in. Also, be aware that you will have to pay the local sales tax on your purchase.
How long does it take to process my order?

Website orders placed with standard or expedited are usually processed within 2 business days of receiving cleared payment.
We do not ship on Saturday or Sunday. Processing times may be longer during peak periods.
Air orders placed prior to 1PM ET will be shipped the same business day.
Air orders placed after 1PM ET will be shipped the following business day.

** All payments are subject to verification with the credit or banking institution **
What is your return policy?

Cameta Camera is proud to offer a 30 day return or exchange policy on most items. We will offer a full refund (excluding shipping charges) or exchange for qualifying items returned within 30 days of the order date.

All returns must be pre-authorized through our Customer Service Department, and must be sent back to us in exactly the same condition as you received it. All items must be new and in original boxes. All internal packing materials, instruction manuals, blank warranty cards and accessories must also be included for any replacement, exchange, or refund.

Please save your receipt as a record of your purchase. All returned goods MUST be accompanied by a copy of your receipt.

After receiving authorization from us, please ship your merchandise (adequately packaged) back to Cameta Camera. Please do not write on or place shipping labels or stickers on the manufacturer's packaging. All items must be shipped freight-prepaid, and insured for the full value of the returned product(s). Sorry, Cameta Camera cannot accept COD or freight-collect shipments. For your protection, we strongly recommend you get a tracking number and insurance for your protection.

Non-defective items which qualified for "free shipping" on the original order and are being returned will have the standard shipping charges deducted from the amount of the refund or credit.

Returns should be addressed as follows:

Attn: Returns
55 Sea Lane
Farmingdale, NY 11735

Please be aware that we cannot accept returns on the following items unless they are shown to be defective in manufacture (as decided by the manufacturer):

Underwater equipment (once taken underwater)
Inkjet printers (once ink cartridge/ribbon has been installed)
Processing equipment (once used with chemicals)
Educational DVDs, Tapes and Books once opened
Blister-packed items once opened
Original manufacturer software once opened
Special Order merchandise
IMPORTANT: The UPC code must still be attached to the box. If it has been removed, then the item is not eligible for return.

For the protection of our customers we also cannot allow returns on all consumables, including but not limited to recordable media such as digital memory (unless unused or defective in manufacture as determined by the manufacturer), film, videotapes, or blank CD/DVDs, as well as batteries, paper, chemicals, ink, bulbs, etc.

Please be aware that we cannot be responsible for personal data (contained on memory cards or recorded on built-in camera memory) or items left in returned merchandise.

If any of the above conditions are not met, Cameta Camera reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion.

Please inspect your purchase carefully. Claims for damaged or missing items must be received within five (5) business days from date of delivery. In the event of equipment received, which was damaged in delivery, all shipping boxes and packing material must be retained for inspection by the shipping carrier. After receiving a damaged shipment, please contact our Customer Service Department immediately for instructions at (800) 991-3350 or (631) 389-2138 (Monday-Friday 9AM-6PM, Saturday 9AM-5PM).

Refunds on returned items which were paid by money order or certified check will only be made by company check after a 10 business day waiting period.
How do rebates work?

Instant rebates are sometimes referred to as instant savings. This means the price reflected has already taken into account the discount in question. No further discount will be provided to the price paid.

Mail-in rebates entitle the buyer to a mail in coupon in order to receive a refund for a particular amount depending on the product and time of purchase. Cameta Camera will provide all "main-in rebate" forms for those products which are eligible. Each manufacturer has their own regulations regarding each rebate program, so please read the instructions carefully. This offer is not valid for international buyers due to manufacturer policies.
Can I have a custom package made?

Yes. Our sales representatives have an extensive knowledge of our product line and would be happy to put together a package that meets your needs. Please contact our Sales Department Toll Free at 1-800-991-3350 or International at (631) 389-2138 for customized package details.
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Product Questions
What does the Cameta Camera Warranty cover?

Cameta Camera provides a parts and labor warranty for one year from the date of purchase. This warranty includes, and is not in addition to, any warranty provided by the manufacturer.
This warranty shall not apply to any product which has been subjected to misuse, abuse, abnormal use, negligence, alteration or accident, or has had its serial number altered or removed.
This warranty extends to the original consumer purchaser only and is not transferable.
Shipping fees are not covered by the warranty.
Is the warranty covered internationally?

Every new and factory demo product Cameta Camera offers includes and is covered by the terms of the warranty as supplied by the authorized USA distributor of that product. The USA warranty is always valid for repair within the USA and sometimes internationally. As warranty policies differ depending on the product and manufacturer, do not assume that it is valid internationally. Check with the authorized distributor of the product in your country to determine if a valid USA warranty will be honored there.

Most equipment can be covered by an optional international extended warranty. It has valuable features to enhance and significantly extend the time period of your basic warranty coverage.
Does the charger and/or A/C power supply operate internationally?

Electrical components included as original equipment by the camera manufacturer within the same box as the camera body (usually just a charger), will typically operate in the USA only unless the unit offers an interchangeable voltage option. An optional plug adapter to convert to any voltage system utilized outside of the USA may be required.
What video system format (NTSC or PAL) will a camera work with?

Digital Still Cameras usually have a user selectable menu setting for both NTSC and PAL formats. However if PAL compatibility is very important to you, please check with the authorized USA distributor of the product for verification.

All camcorder (analog, digital, MiniDV and DVD) listings on Cameta Camera are NTSC format unless otherwise specified.
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Payment Questions
Do you accept PayPal?

We accept PayPal payments where the shipping address is the confirmed PayPal address. Addresses which are confirmed on PayPal will indicate "Confirmed" in the status column of the Profile Tab.

If you need to verify if your address is confirmed, please contact PayPal directly at (402) 935-2050.

PayPal payments cannot be combined with any other payment method.
Do you accept Credit Card Payments?

We do accept Visa, MasterCard, American Express and Discover so long as we can get address verification for both the billing and shipping address.

If you are selecting a shipping address which is different than the billing address, we request that it be added with your credit or banking institution in advance to expedite the verification process.
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Sales Tax Questions
Do I have to pay state sales tax?

Yes, New York State requires tax to be paid if we ship to an address within New York State.
Yes, New York State requires tax to be paid if you pick-up your purchase at our store.
No, if we are shipping your purchase anywhere outside of New York State.
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Shipping (Domestic) Questions
How much will it cost to ship my package?

All listings contain the shipping charges for standard, expedited and one-day shipping for domestic orders.
How long will it take for delivery?

The delivery time frame is directly dependent upon the shipping method chosen. Not all delivery locations allow for the same shipping methods so only those services available will be provided upon checkout.

For standard shipping orders Cameta Camera will select the shipping service used based on the weight and size of the package being shipped. Following is a list of the possible shipping methods, which will be used and their associated transit time estimates.

STANDARD SHIPPING (1-7 business days on average depending)
One of the following service types will be used for domestic order:

USPS First Class Mail
USPS Priority Mail
UPS Ground

* Transit days do not include Saturdays, Sundays or holidays
* Due to the fact UPS cannot deliver to a PO Box, a USPS service method will automatically be chosen for those locations.

EXPEDITED SHIPPING

UPS Next Day Air Saver
Delivery by 3PM the following business day to most areas
This service is not available to Hawaii or Alaska
Transit days do not include Saturdays, Sundays or holiday

UPS 2nd Day Air
Delivery by end of day on the 2nd business day after shipping (to most areas)
Certain shipments to Alaska and Hawaii make take 3 business days
Transit days do not include Saturdays, Sundays or holiday

UPS 3 Day Select
Delivery by end of day on the 3rd business day after shipping (to most areas)
This service is not available to Alaska or Hawaii
Transit days do not include Saturdays, Sundays or holidays

* Please note that during peak periods shipping times may take longer. Cameta Camera does not guarantee the date or time of any shipment regardless of the shipping method selected
Do you offer shipping to military addresses?

Unfortunately, due to USPS restrictions, we are unable to offer shipping to a military location for any order that contains a lithium-ion battery. Any order that does not contain a lithium-ion battery can be accepted.
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Shipping (International) Questions
How much will it cost to ship my package?

Cameta Camera offers USPS First Class Mail International, USPS Express Mail International, UPS Worldwide Expedited, and UPS Worldwide Saver based on the weight and size of the package being shipped. Shipping method can be chosen prior to checkout. Prices vary.

**Any order that contains a lithium-ion battery must be shipped via UPS Worldwide due to USPS restrictions. We thank you for your understanding. **

The shipping price covers shipping, insurance and handling charges. International taxes or duties are at the buyer's expense.
Can packages sent internationally be marked as a "gift" or indicate a lower insurance value?

No. Packages will not be marked as "gift," nor will we falsify the value.
How long will it take for delivery?

The delivery time frame is directly dependent upon the shipping method selected for the order.

Cameta Camera offers USPS First Class Mail International, USPS Express Mail International, UPS Worldwide Expedited, and UPS Worldwide Saver based on the weight and size of the package being shipped.

USPS First Class Mail International takes approximately 5-7 business days in transit on average to reach customs.
USPS Express Mail International takes approximately 3-5 business days in transit on average to reach customs.
UPS Worldwide Expedited takes approximately 2-5 business days in transit on average to reach customs.
UPS Worldwide Saver takes approximately 1-3 business days in transit on average to reach customs.

Once the package arrives at customs it will be processed and delivered to you. Processing times at customs will vary, and we are unable to confirm how long customs may take.
Do I have to pay customs duties, taxes or fees?

Yes. On orders shipped outside of the USA there may be local customs duties, taxes and/or fees. Each country has different procedures and regulations for incoming packages. Please check with the proper local authorities regarding duties, taxes and fees before you make your bid or purchase. We are not responsible for local fees.

If you fail to pay local duties or taxes and your package is returned to us your shipping fee will not be refunded.
Do you offer shipping to military addresses?

Unfortunately, due to USPS restrictions, we are unable to offer shipping to a military location for any order that contains a lithium-ion battery. Any order that does not contain a lithium-ion battery can be accepted.
Do you offer international shipping to hotels, motels, resorts or schools?

Although we at Cameta Camera try to accommodate all of our customers, due to insurance regulations we do not offer shipping to these types of locations.
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